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Reference project

Enterprise Knowledge Assistant

Search and question answering across company documents, with citations and permissions.

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Overview

What it is and the problem it addresses.

A reference design for a knowledge system that ingests documents, answers questions with citations and respects access rules from the source systems.

The problem

Knowledge is spread across drives, wikis and tickets, and generic chatbots cannot be trusted to answer from it or to respect who may see what.

  • Document ingestion
  • Semantic and hybrid search
  • AI answers with citations
  • Knowledge-base management
  • Access permissions
  • Search analytics

Main features

What the concept includes.

  • Ingestion

    Connectors and parsers that keep an index current as documents change.

  • Hybrid search

    Semantic and keyword retrieval with reranking and filters.

  • Cited answers

    Answers linked to passages with the source opened at the right place.

  • Knowledge management

    Collections, owners, freshness flags and review workflows.

  • Permissions

    Source-system access rules enforced during retrieval.

  • Analytics

    Top questions, failed searches and content gaps.

Architecture overview

How the pieces fit together.

  1. 01

    Connectors

    Drive, wiki, ticketing and file-share sources.

  2. 02

    Processing

    Parsing, chunking, embedding and metadata enrichment.

  3. 03

    Retrieval

    Vector and keyword indexes with permission filters and reranking.

  4. 04

    Answer layer

    Cited generation with refusal on weak evidence.

Example workflows

How it is used.

Policy question

  1. 1Employee asks a question
  2. 2Retrieval applies their permissions
  3. 3Answer cites the current policy
  4. 4Feedback improves ranking

Content gap review

  1. 1Failed searches collected
  2. 2Owner reviews gaps
  3. 3New document added
  4. 4Index updates automatically

Target users

  • HR and operations
  • Support teams
  • Legal and compliance
  • Engineering

Potential integrations

  • Document stores
  • Wikis
  • Ticketing
  • Identity providers

Security considerations

  • Permission-aware retrieval
  • Sources never mixed across tenants
  • Query and access logs
  • Data residency options
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